Home Improvement Agency

What we do

We support older people, people with disabilities or those on low incomes to repair, improve or adapt their homes. Our main aim is to support people with continued independence in their homes.


We provide the service through two Home Improvement Agencies (HIA), New Forest HIA and Test Valley HIA, in alliance with In Touch (Family Mosaic).

New Forest HIA covers the whole of the New Forest District, and Test Valley HIA covers the whole of the Borough of Test Valley.


How we help you

Our staff work in partnership with clients, occupational therapists, local council officers and others, and offer a professional, confidential, and supportive service. The agencies help to support people by:


  • Identifying and organising work to people’s homes
  • Providing support with applications to local councils for grants
  • Exploring other options to finance work such as loans, private funding, applications to charitable trusts and benevolent organisations
  • Linking people to practical services and other organizations for example:



Pension Service


Occupational Therapists


HCC Adult Services


 Fire Service


Warm Front (Government Grant Scheme)


What does it cost?

There is no charge for the support element of the HIA. If technical support is provided, this is charged at 10% of the overall grant; if you are entitled to Disabled Facilities Grant the cost will be included within that.

If you wish to utilise the HIA technical services for private adaptations, the cost is 10% of the overall cost of the adaptation. This service includes feasibility, drawings, obtaining planning permission, project management, tender and overseeing works to completion.


Where we provide the service
The service is provided in New Forest and Test Valley


Our commitment to quality

All staff are DBS checked and fully trained to enable them to safely deliver support to a high standard.  We are accredited through Foundations the National Body for Home Improvement Agencies. 


What our clients say


‘This work has totally improved my quality of life’


‘A service that is a Godsend without whom I would not be able to cope with normal day to day life’


How to contact us

Clients can access the Home Improvement Agency either through the local authority, Occupational Therapists at Hampshire County Council or by self referral.  If you would like to find out more please get in touch using the contact details below.


To contact New Forest Home Improvement Agency:

Archstone House
Pullman Business Park
Pullman Way
BH24 1HD

Tel 01425 478005

E-mail hia.manager@cfnf.org.uk


To contact Test Valley Home Improvement Agency:
Judy McPhee
Test Valley Home Improvement Agency
Housing Health and Communities
Beech Hurst
Weyhill Road

SP10 3AJ

Tel 0800 8491 334
Email tvhia@cfnf.org.uk


Office opening hours

9.00am to 5.00pm Monday to Friday