Complaints, Comments and Compliments


We recognise that sometimes people may feel that the quality of service was less than they would reasonably expect. In such an event we feel it important that people have an instant and friendly way of registering their complaint. If you have a complaint please contact your service manager who will strive to deal with it to your satisfaction. However if you feel that your complaint has not been properly dealt with then we ask you to follow our complaints procedure.

To view a copy of our Complaints Policy please download a PDF copy.

Comments and Compliments

Community First New Forest is committed to providing the best possible service to our members and clients. As part of this commitment we are keen to seek the views of people who use our services.


We continually strive to improve the services we offer. If you have any suggestions about how you think things could have been done better then please let us know. Alternatively if you think there is another service we should be offering then we would also like to hear from you.

Client surveys

All our services ask for client feedback, using a client questionnaire, either annually or at the end of a case. This is particularly helpful in relation to improvements which can then be implemented more quickly.

If you do have a Complaint, Comment or Compliment please contact us:

In writing:
Community First New Forest
First Floor Offices,
71 Christchurch Road,
BH24 1DH

By phone or fax:
Tel 01425 482773
Fax 01425 482666

By E-mail:

Our service is open:
9am – 5pm Monday to Thursday
9am – 4.30pm Friday